lapakPrivacy Policy
This page describes what data we collect when you use lapak and how we keep that data protected. We collect personal information to verify your account, process your deposits and withdrawals, and communicate with you about your lapak activity. We do not sell your data to third parties, and we apply industry-standard security practices to all information in our systems.
Our servers may sit outside your jurisdiction, and data transfers may occur across borders as part of standard operations. By using lapak, you consent to this data transfer. We comply with data protection requests from your local authorities and cooperate with law enforcement investigations. If you are unsure how your data is handled, this policy explains our practices in detail.
We maintain separate records for each user account on lapak. Your data is accessible only to you and to our support team when you contact us. We do not share your information with unverified third parties or allow unauthorized access to your account details.
What data we collect on lapak
When you register on lapak, we collect your email, phone number, and full name. During KYC verification, we collect copies of your identity card, proof of residence, and any additional documents needed to verify your account. We also collect your payment method details (bank account or e-wallet information) and store them securely for deposit and withdrawal processing.
As you use lapak, we collect logs of your activity — the games you enter, the timestamps of your sessions, your betting patterns, and your account balance history. We do not record video or audio from your device. We do not collect your location data or install tracking software on your phone or computer. We collect only the information necessary to operate the platform and fulfill our legal obligations.
Payment and transaction data on lapak
We collect and retain records of all your deposits and withdrawals on lapak. Each transaction includes the amount, the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the timestamp, and the transaction status. We use this data to prevent fraud, resolve disputes, and comply with anti-money-laundering regulations. Our payment processors (third-party payment gateways) also retain copies of these records as part of their compliance obligations.
How we use your data on lapak
We use your personal data to verify your identity, process your deposits and withdrawals, and settle disputes. We use your contact details to send you account notifications, payment confirmations, and support responses. We use your transaction history to detect unusual activity and prevent fraud. We do not use your data to send marketing emails unless you have explicitly opted in.
We may share your data with third-party service providers who perform specific functions on our behalf — payment processors, identity verification vendors, and cloud hosting providers. These third parties are bound by confidentiality agreements and may not use your data for their own purposes. We do not sell, rent, or lease your personal information to marketers, data brokers, or other commercial entities.
Your rights and data access on lapak
You have the right to access your personal data stored on lapak. To request a copy of your account data, contact our support team during business hours. We will provide your information within a reasonable timeframe, typically within five business days. You have the right to request correction of inaccurate data — if your name, address, or phone number is incorrect, update it in your account settings or contact support.
You have the right to request deletion of your data, subject to legal and regulatory constraints. We may be required to retain certain information (such as transaction records) for anti-money-laundering compliance. If you close your lapak account, we will not delete historical transaction records, but we will mark your account as inactive and restrict access. You may request a formal data deletion request, and we will honor it to the extent permitted by law.
Data breach notification on lapak
If we detect unauthorized access to your account or a breach of our systems, we will notify you via email within a reasonable timeframe and explain what information was compromised. We will not hold you liable for fraudulent transactions if you report the incident promptly.
Cookies and tracking technology on lapak
We use cookies on lapak to keep you logged in, remember your preferences, and analyze how you use our platform. Cookies are small text files stored on your device. Most are session cookies that expire when you close your browser. Some are persistent cookies that remain for a longer period to improve your user experience. You can disable cookies in your browser settings, though this may reduce platform functionality.
We do not use third-party tracking pixels, ad networks, or behavioral analytics tools. We do not share cookie data with external advertisers or data brokers. Our cookies serve only to operate lapak and ensure your account security.
Third-party processors and international transfers
Our payment processors, identity verification vendors, and cloud hosting providers may process your data on our behalf. These processors are located in multiple countries, including Indonesia, Singapore, and others. When your data is transferred across borders, we ensure it is protected by contractual safeguards (Data Processing Agreements). You consent to these international transfers by using lapak.
We do not transfer your data to countries with weak privacy protections. All processors we work with maintain security standards comparable to our own. If we change processors or transfer your data to a new jurisdiction, we will notify you in advance and update this policy.
Contact and policy updates for lapak
If you have questions about how we handle your data on lapak, contact our support team. We are available during business hours (Monday–Friday) in English and Indonesian. Our support hubs are located in Jakarta, Surabaya, Bandung, Medan, and Semarang. You can also submit a data request in writing to our support email, and we will respond within five business days.
We may update this privacy policy at any time. We will notify you of material changes via email or by posting a notice on lapak. Your continued use of the platform after an update constitutes acceptance of the new policy. If you do not agree with any policy change, you may close your account and request data deletion as permitted by law.